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ERP-Introduction - Registration of returns and repairs


Due to the changeover to a new ERP system it is absolutely necessary, starting from 1st September 2020 on, to register return and repair orders in advance.

Therefore please fill out our return note, send it to spareparts(at) and enclose it to your return delivery.

You can find the return note here.

In case of defect code 4, you will receive a repair number (RMA-No.), which you should keep ready for future inquiries.

Thank you very much for your understanding.