New functions in our ZIMBA service platform

We are continuously optimizing and developing our digital service platform ZIMBA for you in order to constantly improve and expand its operation, range of functions and thus its benefits. The following milestones have been reached and implemented in recent months. You may have already come into contact with some of them, but you should definitely take a look at all the others and integrate them into your everyday life:

 

Comprehensive feedback function in ZIMBA

Since October of this year, it has been possible to rate ZIMBA itself as a portal as well as individual functions. In addition, suggestions and requirements for new functions or optimizations can be submitted.  This helps us to respond even better to your requirements and to continuously improve our offering. We look forward to your feedback!

Chat and rating function in ZIMBA.ticket

Ratings have also been possible in ZIMBA.ticket and the Ticket.client since October. However, this is not about rating the portal, but about rating the individual support cases. After closing a ticket, you as a customer have the immediate opportunity to rate your satisfaction with our service. This feedback is particularly valuable to us as it helps us to further optimize the quality and approach of our service.

In addition, the chat function has been implemented in ZIMBA.ticket and the Ticket.client and is constantly being developed further. The chat module has been integrated since mid-February and makes communication between you as a customer and us faster, simpler and more straightforward. Innovative functions such as

  • Live translation in both directions, which allows everyone to communicate in their preferred language and all messages are translated automatically and immediately when they are sent;
  • Unlimited file transfer, which allows images, videos and documents to be shared easily via chat,
  • the video call, which is another communication option and facilitates personal interaction and direct exchange,
  • and the Ticket.client QR code, which enables access to the chat and video call function with a smartphone by scanning a QR code directly on the machine.

New app for consignment warehouse management: ZIMBA.depot

With the new ZIMBA.depot application, which has been available since November 2024, the management of our consignment warehouses is now also managed efficiently and clearly via the ZIMBA portal. Customers with their own consignment warehouse can now manage their stock levels, remove parts and make replenishments. Customers without their own consignment warehouse also have the option of accessing parts that are in stock at customers with a consignment warehouse nearby.

Get started right away!

Do you already have ZIMBA access? Then get started right away and test the new functions or rate the application! We look forward to your feedback!