Zimba.start
from April 1st 2025 free of charge with every new IMA Schelling machine
From April 1, 2025, you will receive free access to the Zimba Starter Package - a comprehensive digital service package - for the entire warranty period when you purchase a new machine from IMA Schelling.
With the ZIMBA Starter Package, we offer you modern and digital support that makes it easier for you to get started with machine operation and at the same time optimizes your service experience.
Your advantages with our Zimba Starter Package
Central machine management with the ZIMBA.portal
Keep an eye on all important information: The ZIMBA.portal offers you centralized access to technical documents, documentation and machine information. Whether operating instructions, electrical diagrams or other documents - everything is available digitally at all times. This saves you time and means you always have the information you need to hand.
Direct technical support with ZIMBA.ticket
You can submit technical queries quickly and easily via the integrated ticket system. You can track the processing status in real time and receive direct feedback from our support team. You also have access to spare parts information and can submit orders or requests for quotations directly online - efficiently, quickly and transparently.
Reliable availability: Technical hotline 15/5
Our experts are available to you 15 hours a day on weekdays - for questions, technical support or in the event of acute faults. In this way, we guarantee maximum machine availability and rapid assistance when you need it.
Getting started and introduction to Zimba
When you purchase your new IMA Schelling machine, the ZIMBA.start starter package is available to you free of charge during the warranty period. All the necessary information for activation is provided and as soon as your access data has been created, you can get started straight away. We also provide you with a collection of useful video tutorials to help you get started with digital use.
