IMA Schelling ZIMBA
IIoT and service platform
What does ZIMBA do?
The next innovation by IMA Schelling
ZIMBA is an Industrial Internet of Things (IIoT) data collection software and service portal that gives you better and more targeted support for your requests using chat function, remote maintenance and video diagnosis. Through the simple and predictive planning, execution and documentation of maintenance using our maintenance manager, you have a transparent overview of your production. This can ensure the efficient operation of machinery and equipment.
Smart Services and their modules
ZIMBA is modular and can be used individually
ZIMBA.portal
ZIMBA.portal is the entry into the ZIMBA world.
- Documentation
- Administration
- Usermanagement & adiministration
- Security updates
- Installations & connection fee
- Continuous updates & checking the data connection
The portal serves as a prerequisite for the expandable range of functions of all ZIMBA modules.
ZIMBA.ticket
ZIMBA.ticket offers you fast and qualified support through a ticket system and spare parts management.
- 24h online ticket system
Creation of service tickets at the machine or at the office workstation (by login) | real-time processing status - Remote maintenance
direct remote maintenance support on your machine PC by qualified technicians - Availability by phone
Hotline MO-FR from 7am-5pm (CET)* - E-Parts
Electronic catalog with parts lists & drawings for spare parts & circuit diagrams | search function - Digital machine documentation
incl. operating instructions & photo documentation - Ticket history
Resolution path of previous requests - Remote Assist
simple creation of video connection via mobile device or data glasses
ZIMBA.maintenance
With the time-based maintenance manager, maintenance can be scheduled & documented on time and assigned to employees accordingly.
- Automatic maintenance messages
- Automatically generated knowledge articles for the maintenance notifications
- Creation of maintenance lists
- Documentation of performed maintenance
Services overview
Hotline | Smart services
Ticket.client
Our Ticket.client is available to you free of charge for new machines and includes a 24-hour online ticket system with which you can create service tickets directly at the machines. You can view the current processing status at any time and enter into dialog with the IMA Schelling hotline technicians. For used machines an offer can be requested as an option.
Hotline
IMA Schelling stands for innovative, individual customer solutions that are created in close, trusting cooperation with you, our customers. This intensive cooperation continues into our service, so that we also contribute to your sustainable success and competitiveness in this area. Good accessibility, worldwide competent immediate telephone support, remote maintenance of complex systems, prompt availability spare parts as well as maintenance make production processes with IMA Schelling machines calculable for you.
| Ticket.client | ZIMBA.ticket | Hotline 15/5 | Hotline 15/5 + SA | |
| 24h online ticket system | x | x | x | x |
| Remote maintenance | x | x | x | x |
| Video diagnosis | x | |||
| Ticket history | x | |||
| E-Parts Electronic catalog | x | |||
| Hotline MO-FR from 07am-10pm (MEZ) | x | x | ||
| Hotline SA from 07am-12am (MEZ) | x | |||
| Fault diagnosis & troubleshooting | x | x | ||
| Consulting, Programming & Software changes | x* | x* | ||
| Emergency spare parts supply from MO-FR from 5pm-10pm (CET) by courier or self pickup | x** |
ZIMBA.start
free of charge for each newly delivered machine
ZIMBA is the agreement with which we shape our relationship:
By purchasing your new IMA Schelling machine, the Starter Pact "ZIMBA.start" is available to you free of charge during the warranty period. This includes all available ZIMBA modules as well as the hotline 15/5.
- Hotline 15|5
Qualified hotline & teleservice diagnosis MO-FR from 07am-10pm (CET) - ZIMBA.portal
- ZIMBA.ticket
- ZIMBA.maintenance
Interested?
We will be happy to answer any questions you may have about our IIoT and service platform ZIMBA. Please contact us!