IMA Schelling ZIMBA
IIoT and service platform
ZIMBA is an Industrial Internet of Things (IIoT) data collection software and service portal that gives you better and more targeted support for your requests using chat function, remote maintenance and video diagnosis. Through the simple and predictive planning, execution and documentation of maintenance using our maintenance manager, you have a transparent overview of your production. This can ensure the efficient operation of machinery and equipment.
ZIMBA.portal is the entry into the ZIMBA world.
The portal serves as a prerequisite for the expandable range of functions of all ZIMBA modules.
ZIMBA.ticket offers you fast and qualified support through a ticket system and spare parts management.
With the time-based maintenance manager, maintenance can be scheduled & documented on time and assigned to employees accordingly.
Our Ticket.client is available to you free of charge for new machines and includes a 24-hour online ticket system with which you can create service tickets directly at the machines. You can view the current processing status at any time and enter into dialog with the IMA Schelling hotline technicians. For used machines an offer can be requested as an option.
IMA Schelling stands for innovative, individual customer solutions that are created in close, trusting cooperation with you, our customers. This intensive cooperation continues into our service, so that we also contribute to your sustainable success and competitiveness in this area. Good accessibility, worldwide competent immediate telephone support, remote maintenance of complex systems, prompt availability spare parts as well as maintenance make production processes with IMA Schelling machines calculable for you.
|Ticket.client||ZIMBA.ticket||Hotline 15/5||Hotline 15/5 + SA|
|24h online ticket system||x||x||x||x|
|E-Parts Electronic catalog||x|
|Hotline MO-FR from 07am-10pm (MEZ)||x||x|
|Hotline SA from 07am-12am (MEZ)||x|
|Fault diagnosis & troubleshooting||x||x|
|Consulting, Programming & Software changes||x*||x*|
|Emergency spare parts supply from MO-FR from 5pm-10pm (CET) by courier or self pickup||x**|
ZIMBA is the agreement with which we shape our relationship:
By purchasing your new IMA Schelling machine, the Starter Pact "ZIMBA.start" is available to you free of charge during the warranty period. This includes all available ZIMBA modules as well as the hotline 15/5.
We will be happy to answer any questions you may have about our IIoT and service platform ZIMBA. Please contact us!