Also on the subject of service, IMA and Schelling work closely together. Our target is to provide our customers with a consistent support. For this reason, IMA and Schelling service companies have been merged into one location in some countries.
Reachability, fast availability and a worldwide team of competent IMA service engineers guarantee perfect service for your economic success. Instant help via telephone remote maintenance of complex plants, quick availability of spare parts and inspections make production processes with IMA equipment calculable. Maintenance repairs or upgrades are carried out fast and efficiently to ensure high technical availability of your machines.
IMA’s service organizations are located around the globe, whether during your normal working hours or around the clock, we are there for you by online tech support every day of the week.
Schelling stands for innovative, individual customer solutions in cutting panels to size and their peripherals. This requires an individual customer service with quality support from planning through construction and software to installation, startup and after-sales services.
To be closer to our valued customers with faster response times, our global service organization is de-centralized. Online service operations are led from different locations, in order to cover most time zones and all customer’s work shifts.