IMA Schelling
Service

We are ready to support you – with professional service 24 hours per day!

CUSTOMER SERVICE FROM THE IMA SCHELLING GROUP

Innovative and individual services for your sustainable success

 


 

IMA Schelling stands for innovative, individualized customer solutions developed in close cooperation with you, our customers. Diese intensive Kooperation setzt sich bis in unseren Service fort, damit wir auch in diesem Bereich zu Ihrem nachhaltigen Erfolg und Ihrer Wettbewerbsfähigkeit beitragen.

Our service with its service centres situated all over the globe has a decentralized structure, allowing us to be geographically close to you and hence to be able to quickly reach your location. In this way, we can provide immediate field support in the event of trouble and thus reduce downtime for you.

Good reachability, instant help via telephone all over the globe, remote maintenance of complex plants, quick availability of spare parts and maintenance make production processes with IMA Schelling machines calculable for you.

Modernizations


Time for a "wind of change"? We bring your technology to state-of-the-art levels!

Maintenance


System maintenance - who's interested? Our technicians will put your machines through their paces!

Hotline


Questions or problems? Get instant help via phone – Contact us and we will help you find a suitable solution!

Spare parts


Need a spare part? Exclusively at IMA Schelling: easy ordering, competent consulting, fast delivery!

Remote maintenance


Trouble? We can help quickly, even from a distance!

Training


New machines or new employees? We will provide you with the necessary know-how!

IIoT and digitization


Fit for the future? Our modern analysis tools will help you increase your productivity! 

Used machines


Do you want a used machine? Here, too, we guarantee you lifetime service.

 


Here you will find our installation conditions and your contact persons for service requests:

Modernization

Your products have evolved, and manufacturing processes need to be adapted? You want to use new machining possibilities and think about purchasing a new machine component?

Then please contact us about it! With our modernizations, we will bring the components and control systems of your machines to state-of-the-art levels. Moreover, by modernizing the control and drive technologies, retrofitting processing components or updating software, you will prolong the effective utilization period for many years, at relatively low costs. 

Maintenance

Preventive maintenance carried out by our qualified service engineers ensures long-term operation, technical reliability and safety of your production equipment.  In this process, we document the work using a directory of services tailored your machines and with the help of a safety check-list. Our service technicians, trained specifically for this kind of maintenance, perform all necessary checks using appropriately calibrated measuring devices. The maintenance agreement is based on a modular system of bookable options and can be adapted to meet the individual requirements of your machine and your production.

Hotline

The specialists of our hotline offer comprehensive and competent consulting and can find solutions to problems for all IMA Schelling products. If required, they send a service technician within a very short time and offer a callback guarantee in the event of malfunction. Möglich macht dies das flächendeckende Servicenetz der IMA Schelling Group.

Spare parts

Our teams of experts will help in word and deed to prepare your purchase orders of spare parts. We provide you with the original IMA Schelling spare parts for your machine, of course fast and for a competitive price. You can submit a purchase order using the Online Spare Parts Catalogue or by contacting one of our service people.

Remote maintenance

Our ZIMBA.ticket gives you 24-hours-per-day access to all information concerning your machines – either directly from your office or from anywhere via a smartphone app. Furthermore, the system allows you to order spare parts or report a malfunction fast and easily. It offers interactive video diagnostics with live video transmission, chat function and the possibility of sending photos, and the like. It offers interactive video diagnostics with live video transmission, chat function and the possibility of sending photos, and the like. Since all cases are documented, this knowledge is preserved and details can be called up at any time afterwards.

Training

Periodic training is essential to imparting the skills new staff need for optimal use of your IMA Schelling machines and to providing existing staff with even more know-how for productivity, precision and routine maintenance. We offer a comprehensive training programme for all product fields, ranging from mechanical through electrical equipment, up to operation, routine maintenance, corrective maintenance and optimization. The training, which is very practice-oriented, is carried out by qualified IMA Schelling trainers. Every participant gets detailed documentation about the training content.  The theoretical and practical training in seminar rooms with the most advanced equipment ends up with a certificate at the end of the course.  The training can also take place on your premises, and hence is not limited to one of our company locations.

IIoT and digitization

ZIMBA, our new Industrial Internet of Things (IIoT) and service platform, gives you fundamental insight and target-oriented recommendations for efficient operation of your production equipment. Together with the know-how of the IMA Schelling Group, ZIMBA helps you increase the productivity of your machines and work cells and maximize it during the entire lifecycle. More detailed information can be found at www.zimba.imaschelling.com.

Used machines

One of the strengths of our machines is a solid and rugged heavy duty design. That's why they keep producing after decades of operation. Quite a few of these machines are more than 30 years old and will continue performing their tasks reliably for a long time. This serviceable life expectancy, coupled with dependability, accuracy and productivity, turns our used machines into production equipment with high resale value. And whoever has a used machine can rely on our service and on our spare parts warranty.